Refund policy

We want you to be 100% satisfied with your crystal energy! See below for details on our return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To make your holiday shopping stress-free, we’re extending our return policy! Any order placed between November 20th and December 25th will be eligible for returns until January 31st.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
You can always contact us for any return question at info@yeetonda.com.

To request a return:

  • Email us via info@yeetonda.com about the return
  • Our customer service team will review your request and either approve or deny it. 
  • If your return is approved, you will receive instructions and a shipping label to send back your merchandise to our warehouse. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). 
Unfortunately, we cannot accept returns on sale items or gift cards.

Are shipping charges refundable?

No, the shipping charges are not refundable. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@yeetonda.com.